Privacy Collection Statement


Coral Coast Advice Pty Ltd
Coral Coast Financial Planning Pty Ltd
Coral Coast Financial Services Pty Ltd
Coral Coast Accounting Pty Ltd

This Privacy Policy is for customers of Coral Coast Advice Pty Ltd, ABN: 16 108 571 875, AFSL: 297276 (Coral Coast Advice); Coral Coast Financial Planning Pty Ltd ABN: 18 108 580 794 (CCFP); Coral Coast Financial Services Pty Ltd ABN: 69 099 051 368 (CCFS); and Coral Coast Accounting Pty Ltd ABN: 40 108 581 255 (CCA); Email: admin@coralcoastfs.com.au; Website: https://www.coralcoastfinancialservices.com.au/.

We collect and verify personal information about you (and, where applicable, persons acting on your behalf) to manage our relationship with you, to provide products and services appropriate to your needs, and to comply with our legal obligations under the Privacy Act 1988 (Cth), the Corporations Act 2001 (Cth), anti-money laundering and counter-terrorism financing laws, and other applicable laws. This Privacy Collection Statement forms part of our Privacy Policy, and together they provide notice about the collection of personal information under Australian Privacy Principle 5.

The information we are required or authorised to collect and verify depends on who you are, the nature of the service to be provided by us, and the legal and regulatory obligations that apply. We may collect personal information directly from you or, where permitted, from third parties such as referral partners, product and platform providers, superannuation funds, insurers, employers, accountants, lawyers, and other persons acting on your behalf. If you do not provide requested information, or if the information provided is incomplete or inaccurate, we may not be able to provide you with the products or services you are seeking or may only be able to do so on a limited basis.

If you elect not to provide us with the personal information, you may be exposed to higher risks in respect of the recommendations made to you and this may affect the adequacy or appropriateness of advice given to you. Alternatively, we may elect to terminate our relationship with you if we believe we are unable to provide you with adequate service.

Personal information acquired by us in the course of providing our services may be disclosed to external service providers, product and platform providers, auditors, taxation advisers, legal advisers, compliance consultants, information technology providers and other contractors who assist us to operate our business and provide services to you. Otherwise, your personal information will not be disclosed unless:

  • Australian law requires us to; or
  • you authorise us to disclose it to a third party on your behalf, for example your tax adviser.

Some of the entities that we share information with may be located in, or have operations in, other countries. This means that your information may be stored, backed up, processed or accessed outside Australia, including through cloud hosting, software providers, outsourced administration, information technology support and other service providers. This may include, but is not limited to, New Zealand, Sri Lanka, Singapore, the United Kingdom, the Philippines, India, and the United States of America. Details of the countries to which we disclose personal information may change from time to time. You can contact us for further information about overseas disclosures.

Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners, or related companies.

Where we disclose personal information to an overseas recipient, we will take steps that are reasonable in the circumstances to ensure the recipient handles the information in a manner consistent with applicable privacy obligations. In some circumstances, we may remain accountable under Australian privacy law for how overseas recipients handle your personal information. If you do not agree to the overseas disclosure of your personal information, please contact us. However, this may affect our ability to provide services to you.

Our Privacy Policy contains information about how you may access and seek correction of personal information we hold about you, how you may make a complaint about a breach of the Australian Privacy Principles, and how we will deal with such a complaint. If you think any of the details we hold are incorrect or out of date, please contact us.

Privacy Policy

Background

This Privacy Policy is an important document and outlines our policy on handling the personal information that we collect about individuals, including customers, prospective customers and other individuals with whom we deal.

This Privacy Policy is for customers of Coral Coast Advice Pty Ltd, ABN: 16 108 571 875, AFSL: 297276 (Coral Coast Advice); Coral Coast Financial Planning Pty Ltd ABN: 18 108 580 794 (CCFP); Coral Coast Financial Services Pty Ltd ABN: 69 099 051 368 (CCFS); and Coral Coast Accounting Pty Ltd ABN: 40 108 581 255 (CCA); Email: admin@coralcoastfs.com.au. This Privacy Policy describes our policies and practices in relation to how we collect, use, store and disclose your personal information.

Collection and storage of personal information

By ‘personal information’, we mean any details about you, from which your identity is apparent or can be uncovered. At times it may be necessary for us to collect and hold personal or sensitive information from you. The purpose of collecting personal information is to facilitate financial planning, provision of financial products or services, insurance policies or related services, Accounting and tax services and to update our records.In collecting this information, we will take reasonable steps to inform individuals as to:

  • Why we are collecting that personal information;
  • Who else we might disclose that personal information to;
  • What may happen if individuals do not provide personal information to us;
  • How to gain access to that information.

Generally, we will not collect sensitive information about you unless we are required to do so by law, or unless you provide consent. ‘Sensitive information’ includes information about your race or ethnicity, political opinions, criminal record, sexual information, or biometric information. However, we may collect sensitive information from you in relation to religious beliefs or affiliations and other health, medical or genetic information, if it will have an impact on the services we provide to you.

We will only use sensitive information for the purposes for which it was provided, unless you agree otherwise, or the use or disclosure of this information is permitted by law.

Documents asking for sensitive information will explain this and we will only collect sensitive information from you where reasonably necessary for us to provide a service to you and with your consent, or in limited other circumstances specified under the Privacy Act or under the Corporations Act 2001 (Cth) (‘Corporations Act’).

How do we collect your personal information?

Generally, we collect your personal information directly from you. We may do this in a number of ways, including through face-to-face meetings, telephone conversations, email correspondence, forms, our website and other online interactions.

We may also collect personal information about you from third parties such as:

  • Referral partners; and
  • Other organisations, product and platform providers, service providers or business partners who provide you with products or services with us or on our behalf.

Why we collect personal information

Pursuant to the Corporations Act, we are required to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. If you elect not to provide us with the personal information, you may be exposed to higher risks in respect of the recommendations made to you, and this may affect the adequacy or appropriateness of advice given to you. Alternatively, we may elect to terminate our relationship with you if we believe we are unable to provide you with adequate service.

Other purposes for which we are required to collect your personal information include:

  • Verifying your identity for anti-money laundering and counter-terrorism financing purposes;
  • Managing your ongoing requirements, our ongoing relationship with you and to improve our services;
  • Internal functions such as administration, accounting, and information technology system requirements;
  • Complying with legal and regulatory requirements;
  • In order to prevent fraud or crime;
  • Sending you service and relationship communications, and where permitted by law, direct marketing communications about products and services that we believe may be relevant to you. You may opt out of direct marketing communications at any time by contacting us or by using any unsubscribe facility included in the communication;
  • Enhancing customer service and product options;
  • Handling complaints; and
  • Giving you educational information, newsletters, or opportunities that we believe may be relevant to your financial needs and circumstances.

Types of personal information we collect and store

  • Name, address, date of birth and phone number;
  • Details of your financial needs and objectives;
  • Details of your investment preferences and risk tolerance;
  • Details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, etc;
  • Information about your employment history, employment circumstances, family structure, commitments, and social security eligibility;
  • Any other relevant information, including medical history and/or reports required for the purposes of risk insurance.

Disclosure of personal information

We will not use or disclose personal information collected by us for a purpose other than providing the professional services you have engaged us to provide, except as permitted or required by law. We may use or disclose personal information for:

  • The purposes for which it was provided, or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or
  • Where you have consented to such disclosure; or
  • Where we are required or authorised under law, in circumstances relating to public health and safety, and in connection with certain operations by or on behalf of an enforcement body.

Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:

  • Other areas within our group who provide financial and related services;
  • Financial planners, credit providers and brokers and those who are authorised by us;
  • Service providers and specialist advisers to us who have been contracted to provide us with administrative, financial, insurance, accounting, legal, information technology, research, or other services;
  • Other insurers, credit providers, courts, tribunals, and regulatory authorities as agreed or authorised by law;
  • Credit reporting or reference agencies or insurance investigators;
  • AUSTRAC, the government agency who oversees Anti Money Laundering and Counter Terrorism Financing;
  • External dispute resolution bodies to handle your complaint; and
  • Other companies, in the event of a corporate sale, merger, reorganisation, dissolution or similar event.

Additionally:

We may be required to make certain information available for inspection by Professional Associations which we or our Authorised Representatives are members of, as part of ongoing compliance with standards. This may involve the disclosure of your personal information.
We are also obliged, pursuant to the Corporations Act, to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.

We may disclose your personal information to superannuation fund trustees, insurance providers, credit providers and product issuers for the purpose of giving effect to your financial plan and the recommendations made by us.

In order to ensure that you receive a personal and tailored service, your personal information may be transferred to one of our agents or representatives who will be your primary point of contact.

It is a condition of our agreement with each of our representatives that they adopt and adhere to this Privacy Policy. If you have any concerns in this regard, you should contact us by any of the methods detailed below.

Generally, we require organisations outside our group who handle personal information on our behalf to acknowledge the confidentiality of that information, to implement appropriate privacy and security safeguards, and to comply with applicable privacy law and contractual obligations.

Do we send personal information to overseas recipients?

Some of the entities that we share information with may be located in, or have operations in, other countries. This means that your information may be stored, backed up, processed or accessed in overseas countries, including through cloud hosting, software providers, outsourced administration, information technology support and other service providers. This may include, but is not limited to, New Zealand, Sri Lanka, Singapore, the United Kingdom, the Philippines, India, and the United States of America. Details of the countries to which we disclose personal information may change from time to time. You can contact us for further information about overseas disclosures.

Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners, or related companies. Where we disclose personal information to an overseas recipient, we will take steps that are reasonable in the circumstances to ensure the recipient handles the information in a manner consistent with applicable privacy obligations. In some circumstances, we may remain accountable under Australian privacy law for how overseas recipients handle your personal information. If you do not agree to the overseas disclosure of your personal information, please contact us. However, this may affect our ability to provide services to you. Some of our financial advisers may enter their own outsourcing arrangements to countries other than those detailed above. Those arrangements will be disclosed separately by the financial adviser to their clients.

Storing and protecting your information

We strive to maintain the relevance, reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, regulatory, professional and business record-keeping requirements. For financial advice records, this may mean retaining information for at least 7 years from the date advice was provided, and in some circumstances for longer where required or permitted by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

We hold the information we collect from you in physical and electronic records, which may be stored at our premises, or in secure data centres or in the cloud.

We take reasonable steps to protect the information we retain from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include physical security controls, restricted access arrangements, staff confidentiality obligations, secure cloud and technology platforms, cyber security safeguards, and secure destruction or de-identification processes.

We also instruct our staff and Authorised Representatives to respect confidentiality, adhere to policies, and obey the law. Transgressions are reported and dealt with as required by the law.

Access and correction

You may have the right to access and request corrections of the Personal Information held by us. This right of access is subject to some exceptions permitted by law.

We will not provide you access to personal information which would reveal any confidential information or the detail of any in-house evaluative decision-making process but may instead provide you with the result of the decision making process, or an explanation of that result.
We reserve the right to charge a reasonable fee for searching for and providing access to your personal information. In the event we refuse you access to your personal information, we will provide you with an explanation for the refusal.

We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information depends to a large degree on the information you provide, and you should advise us if there are any errors in your personal information.

Collecting through our website

Data – We may collect information about how our website is used, for example when you browse our website our service provider may log your IP address, the date and time of your visit, the pages and links accessed, and general device and browser information. We use this information for statistical, security and administrative purposes, to improve the content and functionality of our website, and to better understand website usage.

Cookies – We may use cookies and similar technologies to support website functionality, remember preferences, improve performance and understand how visitors use our website. Cookies are small pieces of information stored on your device. You can usually manage cookie preferences through your browser settings, including blocking or deleting cookies, although this may affect the functionality of our website.

Analytics – We may use analytics tools, including tools provided by third parties, to help us understand website traffic and usage patterns and to improve our website and services. Where these tools involve cookies or similar technologies, they may collect information such as pages viewed, time spent on the website, referral sources and general device or browser information. We do not use analytics information to identify you unless this is reasonably necessary for our functions or activities, permitted by law, or with your consent.

How can you contact us about privacy?

You can contact us at: PO Box 8192, Cairns, 4870;
Level 1, 207 Bunda St, Cairns 4870;
by phone on 07 4084 0384;
or via email at admin@coralcoastfs.com.au.

Correspondence should be addressed for the attention of the Privacy Officer. Please ensure that you provide sufficient information for us to be able to contact you if we require clarification of the matters that you raise.

If you wish to make a complaint about a breach or potential breach of this Privacy Policy or the Australian Privacy Principles, please contact us in writing. In most cases, we will acknowledge your complaint within five working days and let you know what action we are taking in relation to your complaint.
Alternatively, you can contact the Office of the Australian Information Commissioner, on 1300 363 992, or online at oaic.gov.au.

If your complaint reasonably requires us to consult with another person or organisation, we may provide them with relevant details from your complaint where appropriate. We will handle complaints in accordance with our legal obligations and our internal complaint handling processes.

About this policy

This policy is effective as of 9 June 2026. We will update this policy as and when required and post the updated policy on our website www.coralcoastfinancialservices.com.au.

 

Coral Coast Financial Services